Testimonials

Read Customer Reviews on the BBB: Federal Way Outlet & Commercial Design Studio | Fairview Store | Nampa Store | Payette Store

Dillabaugh’s Flooring America & Design were one of the best companies to work with. From the moment I walked in the Federal Way store I was treated as if I was their most important customer. We had vinyl flooring put in three rooms of our house which is very old and a very quirky. They turned out beautiful. We also had new laminate counters in the kitchen. Here again, very quirky. But now, I have counters that look like they belong in the kitchen and are fabulous looking. Everyone that came to the house was professional and cared about the job. They were there when they said they would be and got the job done fast. Thank you Dino and everyone else!
-Ginger M., May 2014We recently used Dillabaugh’s to purchase and install factory finished hardwood floors as well as luxury vinyl tile in the kitchen. We were quoted three days for the demo, install and cleanup of about 800 square feet. The installers arrived on time and were very professional, careful and meticulous in their installation. The Armstrong hand-scraped hickory that we used as well as the Alterna tile lived up to our expectations and beyond. The wood floor transformed our home. We especially appreciate our salesman, Osa, who worked with us in the selection, measuring, and installation. This is the second time we’ve used Dillabaugh’s on Federal Way for flooring and we will highly recommend them to everyone!
-Rod M., April 2014

I just finished having my whole house recarpeted by Dillabaughs. I’ve been so pleased with the professional and personal treatment I received from the time I walked into the store until the carpet was laid. Gary was fantastically helpful in assortment of samples and in helping me pick out without being intrusive. I would recommend Dillabaugh’s to anyone for any flooring needs. What a great private company that lives by the old school of customer service and accountability. They are absolutely the best company I worked with for many years.
-Anita T., February 2014

We decided it was time to redo the flooring in our home. Having heard the name “Dillabaughs” for years we knew it was a business we wanted to pursue. From the time we first stopped by their store we were sold on their products and the professionalism of their sales associate, Tim Stewart. This is a business that has been in Boise for years. From the time we first stopped by their store, we were treated like royalty. Our sales associate, Tim Stewart, was very informing about their products. When he came to see our home, he had lots of suggestions – he is extremely knowledgeable regarding their products. We went with Dillabaughs and have never had a day we questioned them. The installers he sent to our home, from C & C Installation, were the two men who did the installation themselves, and they also own the business. We were very pleased to work with them. They were only interested in doing their best and believe us, they DID AN EXCELLENT JOB. Dillabaughs is a company that we will highly recommend to anyone who asks us about our flooring, and again, we will highly recommend the installers.
-Bill and Bonnie W., April 2014

We were introduced to Dillabaugh”s by our Decorator, who helped with our relocation to Eagle, from So. Calif. Initially, we were impressed with the amount of inventory that was beautifully displayed in the store. Everything was easy to move around and see. When I met Karen, I felt I found the person who would work with us, perfectly. Our complete remodel had to be done via long-distance. Karen took the time to come out to our house and was prepared with samples of carpet we initially thought were perfect for the house. A professional through and through, she let us know the ”color” we had chosen was not the best choice for the house, but had another one in mind. We resisted, but she understood the ”look” we wanted, and did her utmost in choosing a color that was far better suited to the house. The day before installation, I contacted Karen in a panic about the carpet being too ”wintry”, and not sure we would like it. As this was all done long-distance, when we finally moved into our new home, we were completely head over heels in love with the color, texture, density and look of the new carpet in our house. Karen is the consummate professional and friend, who knows her business, and I look forward to asking for her help with any future projects.

-Leslie S., April 2014

From the time we walked into Dillabaugh’s on Federal Way to the completion of our new vinyl kitchen floor, we experienced excellent service and had a five-star experience. Osa McDonald communicates clearly and is highly professional in the way he manages a new account from start to finish. Both my husband and I will go back to Dillabaugh’s based on our recent experience. We would also recommend it to our friends and family without any reservations.
– Hope E., August 2013
Vicky was fantastic making sure everything was done to my satisfaction. She had everything set up so it fit within my schedule. She and the work performed were beyond my expectations. I would definately use them again!

-Alfred T., November 2012

Dillabaughs did a fantastic job on our recent remodel with granite, hardwood floors and refinishing, and vinyl. We were so pleased with the results, the timeliness, the cleanliness of the job, and with our salesperson, Gary Abel. We will be using them for a bath remodel, too! Thank you, Dillabaughs!

-Margaret M., October 2012

We could not have been more pleased with the beautiful job done for our kitchen remodel. The entire team were professional, courteous & so helpful.  The work, top notch quality.  They made the kitchen remodel so easy for our family of 5 and in such a timely manner – no easy feat!  We will gladly refer them and use them for future projects!

-P.W., January 2013

Dillabaughs Flooring does a great job! We had are floors redone due to a minor water leak. They did great and the dustless system is awesome! At first we were not happy with the finish…the shine was duller than we expected, we had really shiny floors to start. They came back in and added some shine for us! We would recommend them! Thank you Dillabaughs for all your help!

-Greg C., February 2013

WE would like to thank Lori Venable and Brandon Jenson for the most amazing job on our kitchen floor, 1st Lori was so pleasant to work with and she was very experienced at the job, she made us feel comfortable and confident of what we where about to purchase from them.  We cant express enough how pleased we where with Lori!! and Brandon Jenson and his crew were awesome at what they did. They where very polite, and when they left they cleaned up perfectly, you couldn’t tell they where even there. We will be back to have them install carpet! THANK-YOU BOTH

– Bret G., June 2013

We recently had our laundry room floor recovered. The whole experience was so positive start to finish. The sales rep was professional, knowledgeable and her follow-through was great. The installers were excellent. The project’s cost was well below other quotes and more service was provided for the money. We would definitely recommend Dillabaugh’s.

– Cornelia F., March 2013
I’m totally satisfied with the service I received at Dillabaugh’s. I found the management and salesperson to be efficient and extremely helpful. Installation was to perfection and I can hardly see any seams! They were kind and very efficient and friendly. They went above and beyond our expectations.

– Patty H., July 2013

I have dealt with a lot of professional people in my life. Sharry Kendall is at the top of the list, not only does she top the list as a professional, she has that knack to help you decide colors and patterns. She is proud of her work but also takes a great deal of pleasure in helping.

– Gary C., January 2012

Sherry has been instramental in assisting us with complete tearout and replacment of carpet projects and welded seam vinyl projects. Her assistence and wealth of knowlage in products and services offered by Dillabaughs is second to none. Sherry is attentive to our needs and responds quickly when asked for a proposal on time sesitive projects. Dillabaughs should be very proud to have someone of Sherrys caliber on there team.

– Ben J., May 2013

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208-287-2450
2895 S Federal Way
Boise, ID 83705

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