We were introduced to Dillabaugh”s by our Decorator, who helped with our relocation to Eagle, from So. Calif. Initially, we were impressed with the amount of inventory that was beautifully displayed in the store. Everything was easy to move around and see. When I met Karen, I felt I found the person who would work with us, perfectly. Our complete remodel had to be done via long-distance. Karen took the time to come out to our house and was prepared with samples of carpet we initially thought were perfect for the house. A professional through and through, she let us know the ”color” we had chosen was not the best choice for the house, but had another one in mind. We resisted, but she understood the ”look” we wanted, and did her utmost in choosing a color that was far better suited to the house. The day before installation, I contacted Karen in a panic about the carpet being too ”wintry”, and not sure we would like it. As this was all done long-distance, when we finally moved into our new home, we were completely head over heels in love with the color, texture, density and look of the new carpet in our house. Karen is the consummate professional and friend, who knows her business, and I look forward to asking for her help with any future projects.