OVERVIEW
Dillabaugh’s Flooring America strives to be the #1 full-service installation company in the world. The Floor Trader Sales Associate assists clients throughout all aspects of the product selection process. Our staff are given extensive training on building relationships with customers, how to provide expert-level product knowledge, how to assist with creative design concepts, and how to close sales.
JOB RESPONSIBILITIES
- Build lasting relationships with new, repeat, and referral customers
- Educate clientele on various floor covering products
- Assist customers with general project design and provide expert advice
- Document customer sales/information within RFMS (project management software)
- Build quotes and review with customers
- Provide clientele with installer contact information when applicable
- Take payment from customers and ensure the completion of all required paperwork
- Consistently communicate with staff, subcontractors, and customers throughout projects
- Work with warehouse team to ensure the fulfillment of customer orders
- Utilize social media to manage existing book of business and create new lead opportunities
- Maintain proper hygiene, meet dress code requirements, and have a positive attitude
- Embrace the DFA Core Values of Ideal Team Player, Fire Fighter, Professionalism, Integrity, and Servant’s Heart
QUALIFICATIONS / SKILLS
- Networking Skills
- Ability to Meet Goals
- Manage Customer Needs
- Team Player
- Empathy
- Listening Skills
- Managing Processes
- Positive Attitude
- Problem Solving
- Basic Computer Skills
- Tablet Skills
- Strong Communicator
- Ability to Follow Through
- Time Management
- Detail Oriented
REQUIREMENTS
- Communicates well with all personality types and attitudes
- Reliable – follows through on commitments, does not shrink from new challenges
- Must be organized, detail-oriented and able to manage and prioritize tasks
- Flexible team player who is adaptable to change and open to new ideas