Project Coordinator & Design Specialist


Dillabaugh’s Flooring America strives to be the #1 full-service installation company in the world. The DFA Project Coordinator & Design Specialist assists clients throughout all aspects of the product selection process. Our staff are given extensive training on building relationships with customers, how to provide expert-level product knowledge, how to assist with creative design concepts, on conducting and documenting job assessments prior to the installation, how to write quotes, and to close bids.


  • Build lasting relationships with new, repeat, and referral customers
  • Educate clientele on various floor covering products
  • Assist customers with general project design and provide expert advice
  • Document customer profiles within RFMS (project management software)
  • Utilize industry hardware/software to build accurate floor plans and proposals
  • Record notes and take pictures to provide subcontractors with relevant information
  • Build quotes and email to customers for review
  • Take payment from customers and ensure the completion of all required paperwork
  • Consistently communicate with staff, subcontractors, and customers throughout projects
  • Attend monthly sales professional trainings and weekly staff meetings
  • Utilize social media to manage existing book of business and create new lead opportunities
  • Maintain proper hygiene, meet dress code requirements, and have a positive attitude
  • Embrace the DFA Core Values of Ideal Team Player, Fire Fighter, Professionalism, Integrity, and
    Servant’s Heart


  • Networking Skills
  • Ability to Meet Goals
  • Manage Customer Needs
  • Team Player
  • Empathy
  • Listening Skills
  • Managing Processes
  • Positive Attitude
  • Problem Solving
  • Basic Computer Skills
  • Tablet Skills
  • Strong Communicator
  • Ability to Follow Through
  • Time Management
  • Detail Oriented


  • Communicates well with all personality types and attitudes
  • Reliable – follows through on commitments, does not shrink from new challenges
  • Must be organized, detail-oriented and able to manage and prioritize tasks
  • Flexible team player who is adaptable to change and open to new ideas


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