OVERVIEW
Dillabaugh’s Flooring America strives to be the #1 full-service installation company in the world. The DFA Retail Project Coordinator assists in the management of new-build construction flooring projects. This position aids the account owner (sales professional) with any/all administrative duties to ensure the successful completion of each home. Our staff are given extensive training on building relationships with customers, how to provide expert-level product knowledge, how to assist with creative design concepts, on conducting and documenting job assessments prior to the installation, how to write quotes, and to close bids.
JOB RESPONSIBILITIES
- Be a point of contact – greet customers into the showroom, answer phone calls, and ensure strong communication between builders, customers, sales professionals, and the Fulfillment division
- Build lasting relationships with new, repeat, and referral customers and builders
- Assist sales professional with all general project management duties to complete jobs
- Document customer profiles within RFMS (project management software)
- Schedule project measures with builders and customers for sales professionals
- Send invoices when necessary and take payments – ensure the completion of all required paperwork
- Consistently communicate with sales staff, subcontractors, and customers throughout projects
- Attend monthly sales professional trainings and weekly staff meetings
- Maintain proper hygiene, meet dress code requirements, and have a positive attitude
- Embrace the DFA Core Values of Ideal Team Player, Fire Fighter, Professionalism, Integrity, and Servant’s Heart
QUALIFICATIONS / SKILLS
- Networking
- Skills
- Ability to Meet Goals
- Manage Customer Needs
- Team Player
- Empathy
- Listening Skills
- Managing Processes
- Positive Attitude
- Problem Solving
- Basic Computer Skills
- Tablet Skills
- Strong Communicator
- Ability to Follow Through
- Time Management
- Detail Oriented
REQUIREMENTS
- Communicates well with all personality types and attitudes
- Reliable – follows through on commitments, does not shrink from new challenges
- Must be organized, detail-oriented and able to manage and prioritize tasks
- Flexible team player who is adaptable to change and open to new ideas