Retail Project Coordinator (New Build Construction)


Dillabaugh’s Flooring America strives to be the #1 full-service installation company in the world. The DFA Retail Project Coordinator assists in the management of new-build construction flooring projects. This position aids the account owner (sales professional) with any/all administrative duties to ensure the successful completion of each home. Our staff are given extensive training on building relationships with customers, how to provide expert-level product knowledge, how to assist with creative design concepts, on conducting and documenting job assessments prior to the installation, how to write quotes, and to close bids.


  • Be a point of contact – greet customers into the showroom, answer phone calls, and ensure strong communication between builders, customers, sales professionals, and the Fulfillment division
  • Build lasting relationships with new, repeat, and referral customers and builders
  • Assist sales professional with all general project management duties to complete jobs
  • Document customer profiles within RFMS (project management software)
  • Schedule project measures with builders and customers for sales professionals
  • Send invoices when necessary and take payments – ensure the completion of all required paperwork
  • Consistently communicate with sales staff, subcontractors, and customers throughout projects
  • Attend monthly sales professional trainings and weekly staff meetings
  • Maintain proper hygiene, meet dress code requirements, and have a positive attitude
  • Embrace the DFA Core Values of Ideal Team Player, Fire Fighter, Professionalism, Integrity, and Servant’s Heart


  • Networking
  • Skills
  • Ability to Meet Goals
  • Manage Customer Needs
  • Team Player
  • Empathy
  • Listening Skills
  • Managing Processes
  • Positive Attitude
  • Problem Solving
  • Basic Computer Skills
  • Tablet Skills
  • Strong Communicator
  • Ability to Follow Through
  • Time Management
  • Detail Oriented


  • Communicates well with all personality types and attitudes
  • Reliable – follows through on commitments, does not shrink from new challenges
  • Must be organized, detail-oriented and able to manage and prioritize tasks
  • Flexible team player who is adaptable to change and open to new ideas


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