Retail Sales Professional


Dillabaugh’s Flooring America strives to be the #1 full-service installation company in the world. The DFA Retail Sales Professional assists clients throughout all aspects of the product selection process. Our sales professionals are given extensive training on building relationships with customers, how to provide expert-level product knowledge, how to assist with creative design concepts, on conducting and documenting job assessments prior to the installation, how to write quotes, and to close bids.


  • Build lasting relationships with new, repeat, and referral customers
  • Educate clientele on various floor covering products
  • Assist customers with general project design and provide expert advice
  • Document customer profiles with DRIVE (CRM) and RFMS (project management software)
  • Utilize industry hardware/software to build accurate floor plans and proposals
  • Record notes and take pictures to provide subcontractors with relevant information
  • Build quotes and email to customers for review
  • Walk clients through proposals and preinstallation checklists
  • Take payment from customers and ensure the completion of all required paperwork
  • Consistently communicate with staff, subcontractors, and customers throughout projects
  • Attend monthly sales professional trainings and weekly staff meetings
  • Utilize social media to manage existing book of business and create new lead opportunities
  • Maintain proper hygiene, meet dress code requirements, and have a positive attitude
  • Embrace the DFA Core Values of Ideal Team Player, Fire Fighter, Professionalism, Integrity, and Servant’s Heart


  • Networking Skills
  • Ability to Meet Goals
  • Manage Customer Needs
  • Team Player
  • Empathy
  • Listening Skills
  • Managing Processes
  • Positive Attitude
  • Problem Solving
  • Basic Computer Skills
  • Tablet Skills
  • Strong Communicator
  • Ability to Follow Through
  • Time Management
  • Detail Oriented


  • Communicates well with all personality types and attitudes
  • Reliable – follows through on commitments, does not shrink from new challenges
  • Must be organized, detail-oriented and able to manage and prioritize tasks
  • Flexible team player who is adaptable to change and open to new ideas


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